09bet's Privacy Policy
Your personal information is very important to us. This document explains how 09bet collects, stores, and keeps your information secure.
Our Commitment to Protecting Your Information
1 Introduction and Scope of Applicability
This privacy policy applies to all services and activities of the 09bet platform. It takes effect when you visit our website, register an account, make a deposit, or use any of our services. 09bet respects your privacy and is committed to handling your personal information with proper care.
This policy may change from time to time. We will notify you in good time of any significant changes. Checking this page regularly will keep you up to date with the latest information. Continued use of the service will be taken as your agreement to the latest policy.
Reading this privacy policy together with our Terms and Conditions will give you a full understanding of the legal framework for managing your account and using services on 09bet.
2 What Information We Collect
09bet collects only the information necessary to provide its services. Collecting excessive or irrelevant information is against our policy.
2.1 Information You Provide Directly
The following information is collected when you create an account or use our services:
- Full name and date of birth (for age verification — must be 21 or older)
- Mobile number and email address
- National ID details or other identity verification documents
- Payment account details such as bKash, Nagad, or Rocket number
- Contact information you provide yourself
2.2 Automatically Collected Information
When you connect to our platform, certain technical information is recorded automatically:
- IP address and device identifier
- Browser type and operating system
- Navigation path on the website and session duration
- Usage patterns collected through cookies and similar tracking technologies
2.3 Transaction Information
Details of all transactions related to deposits, withdrawals, and betting activity are stored securely. This information is used to ensure financial security and to resolve any disputes.
3 Purpose of Information Use
09bet uses your information only for specific and legitimate purposes. Your information is not used for any purpose other than those listed below:
- To create, verify, and manage your account
- To process all financial transactions including deposits and withdrawals
- To provide customer support and resolve issues
- To detect and prevent fraudulent activity
- To verify your age (21 or older)
- To improve platform security and performance
- To meet legal obligations
- To send relevant promotional information, subject to your consent
We never sell your information to third parties or share it with advertisers.
4 Information Sharing and Disclosure
09bet keeps your information under strict control. Your information is not disclosed outside the platform except in the limited circumstances listed below:
4.1 Service Provider Partners
A limited amount of information may be shared with certain trusted third-party organisations for payment processing, technical support, and security verification. These organisations may use the information only for the specified service and are also required to comply with our privacy standards.
4.2 Legal Requirements
Where required by a court order, government directive, or other legal obligation, the necessary information may be provided to the relevant authority. In such cases, only the minimum required information is ever disclosed.
4.3 Business Transfer
In the event of a business merger or acquisition, user information may be transferred. Users will be notified in good time and their rights will be protected.
5 Information Security Measures
09bet follows industry-standard technology and practices to protect your information. The key components of our security framework are described below:
- All data transmission is secured using SSL encryption technology
- Sensitive information is stored in encrypted form
- Regular security audits are conducted
- Multi-layer verification is maintained to prevent unauthorised access
- Access to information is restricted to only the staff who need it
However, complete security of data transmitted over the internet cannot be guaranteed. We therefore advise you to keep your login credentials private and always log out after use.
6 Cookies and Tracking Technologies
The 09bet website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
6.1 Essential Cookies
These cookies are necessary for the core functionality of the website. They are used to maintain login sessions and ensure security. Disabling these cookies may cause the website to not function properly.
6.2 Analytics Cookies
These cookies help us understand how users are using our platform, allowing us to continually improve the quality of our service. This information is analysed in aggregate and is not used to identify any individual.
6.3 Cookie Controls
You can manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.
7 Information Retention Period
09bet retains your information only for as long as necessary. The retention policy for different types of information is described below:
- Active account information is retained for as long as the account remains active
- Financial transaction records are kept for a specified period after account closure as required by law
- Customer service communications are retained for a reasonable period to resolve issues
- Marketing information is retained until consent is withdrawn
Once the retention period ends, information is securely deleted or anonymised so that it can no longer be identified.
8 User Rights
09bet respects your rights regarding your information. You may exercise the following rights:
8.1 Right to Access
If you wish to know what information 09bet holds about you, we are obliged to inform you. Contact our support team to request this information.
8.2 Right to Correction
If any of your information is incorrect, you may request a correction. Once accurate information is provided, we will update it as quickly as possible.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.
8.4 Right to Withdraw Marketing Consent
You may stop receiving promotional messages at any time. Contact our support team to do so.
9 Protection of Minors' Information
09bet strictly does not provide services to anyone under 21 years of age. Our platform is for adult users only (21+). Age verification is carried out at the time of account registration, and if a user is found to be underage, their account is immediately closed and any collected information is deleted.
For more details on responsible gaming, please read our Responsible Gaming page, which contains detailed guidance on age verification and healthy gaming habits.
10 Third-Party Links and Services
Our platform may contain links to certain third-party services. These external sites follow their own privacy policies and 09bet is not responsible for how they manage information.
When using bKash, Nagad, or Rocket as payment methods, the respective platform's own data protection policy will apply. However, 09bet keeps the information you provide during those transactions properly secured.
11 Policy Changes and Updates
09bet reserves the right to change this privacy policy as needed. The following steps will be taken for any significant change:
- The updated date will be noted on this page
- A notification will be sent to your registered email or mobile number
- Reasonable notice will be given before the changes take effect
Continued use of the service after a change will be considered as agreement to the new policy. If you have any questions about the policy, please contact our support team.
12 Contact and Complaint Resolution
If you have any questions, complaints, or requests regarding this privacy policy, please contact us. 09bet provides support in Bengali and English 24 hours a day, 7 days a week via live chat and email.
Email: [email protected]
We aim to respond to your enquiry as quickly as possible. For general questions, many answers can be found in our FAQ section, which covers common questions about privacy, accounts, and payments.
You are also welcome to visit our About Us page to learn more about us.